Help centre
How can we help?
The questions that sit either side of a booking, answered properly. This is a portfolio build, so nothing here opens a real support ticket.
Cancellation & refunds
Can I cancel free of charge?
Most places are free to cancel until 48 hours before arrival, local time at the property. The exact window is on the listing before you book and on the confirmation afterwards — it is set per place, not globally, so it is worth reading on non-refundable rates.
How long does a refund take?
Restify releases it immediately. After that it is your bank's clock: card refunds usually settle in three to five working days.
What if the host cancels on me?
You are refunded in full and offered the closest equivalent at the same rate, with the difference covered. If nothing comparable is free, the booking is refunded and the search reopens on your original dates.
Can I move the dates instead?
Where the host allows it, yes, and any price difference is shown before you confirm. If the new dates are cheaper the difference is refunded rather than held as credit.
Trust & safety
How are places verified?
Every listing is checked against the address, the ownership or management agreement, and local registration where the area requires it. Photographs must be of the specific property being let, not a representative one.
What if the place is not what was shown?
Report it from the booking within 24 hours of arrival. The listing is suspended pending review and you are moved or refunded. The photographs being accurate is the promise the whole platform is built on.
How remote is remote?
Distance from the nearest paved road, whether a high-clearance vehicle is needed, and mobile coverage are all stated on the listing. Restify would rather lose a booking than surprise someone at dusk on a gravel track.
Are reviews from real stays?
A review can only be left against a completed booking, and the rating on a card is the mean of the last 24 months. Older reviews stay readable but stop counting.
Hosting
What does Restify charge?
14% of the nightly total, and nothing else. No listing fee, no featured-placement charge, and no cut of the cleaning fee.
When am I paid?
The morning after check-in, to the account you nominate. Longer stays are paid in instalments matching the guest's schedule.
Can Restify change my price or calendar?
No. Suggested rates are shown to you as suggestions and are never applied automatically, and an availability block is never overridden.
Contact
Talk to a person
In the design these reach a support desk. Here they reach me — the whole app is a front-end piece built from a Figma community file.
Live chat
The fastest route in the design. First reply under two minutes.
Not wired upPhone
24 hours on any day a guest is arriving, business hours otherwise.
Not wired up